Privacy Policy

 This Privacy Policy outlines how we will handle any personal data, including, but not limited to, payment information and other data collected from you or other sources, or provided by you ("Information"), for your access and use of the www.ellashine.co website and/or the EllaShine mobile application ("Platform") and the services and applications ("Services"). We recognize the importance of this data and are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding the data. By using our services, you agree to handle the data in accordance with this Privacy Policy.

The pronouns used in this Privacy Policy refer to EllaShine, owned by Ella Shine Single Person Company LLC. The terms "you" or "user" refer to you as an individual or legal person, as the case may be.

WHAT INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data:

1. Information provided through forms on the website, including data submitted during registration to use the site and other joint registrations (e.g., social media logins) or subscribing to our services, posting materials, or requesting other services.

2. Information provided when entering a competition or promotional offer through our site, completing a survey or voting, submitting reviews or testimonials, or providing feedback.

3. Information provided to us, or collected from you, when you report any difficulties you encounter when using our site.

4. Correspondence records when contacting us.

5. General, aggregated, demographic, and non-personal data.

6. If you download or use our mobile application, we may access details related to your location and mobile device, including your device's unique identifier.

7. Transaction details conducted through our site, and details of processing and delivering goods you've ordered.

8. Details about your computer, including, for example, your IP address, operating system, and browser type, as well as data related to your general internet use (e.g., through cookies).

HOW WE WILL USE YOUR INFORMATION

We may use Information held about you in the following ways:

1. To provide you with information, products, or services you request from us or that we believe you may be interested in, and where you have consented to be contacted for such purposes.

2. To provide you with location-based services, such as advertising, search results, and other content tailored to you.

3. To fulfill obligations arising from any contracts entered into between you and any other party using our site or between you and us.

4. To improve our services and provide better and more customized services.

5. To ensure the content of our site is presented in the most effective manner for you and your device.

6. To notify you of changes made to our site.

7. For any other reason we see necessary to enhance your browsing experience on the site.

8. To administer incentive programs and fulfill your requests for these incentives, and/or allow you to participate in contests and notify you in case of winning.

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

Customer information is a crucial part of our business. Therefore, we only share data as described below and with companies that practice protection benefits, at a minimum, similar to the benefits outlined in this Privacy Policy:

1. Other Businesses: To provide our services, we may collaborate with other companies affiliated with us or non-affiliated service providers (e.g., logistics companies used for product delivery, marketing companies, payment processors for online transactions, etc.). These companies may process your data in executing your transactions and may store the data digitally to make your use of our services more effective.

You understand how important it is for these companies to access the relevant data to perform their tasks, and we ensure that they do not use this data for other purposes. We may also receive data from these companies (e.g., delivery and updated address data) for use (e.g., correcting our records and delivering goods related to any purchase you make). By using the site, you agree to the transfer, storage, use, and disclosure of data between our affiliated companies and non-affiliated service providers wherever they are geographically located. These companies contractually commit to respecting data privacy.

2. Marketing and Promotional Offers: We may also use the data to provide you with information about products and services that may interest you, enhance your browsing experience on the website, and communicate service messages, new features, improvements, special offers, and important events. We may contact you through various channels, including but not limited to email, web notifications, posts, phone, app messages, WhatsApp messages, and newsletters.

Third-Party Use of Data: We may allow third parties to use the data, for example, providing data to advertisers to help them reach their target audience and comply with our commitments to advertisers (i.e., by displaying their ads to the target audience).

Participation in Contests and Promotions: For some of our contests and promotions, you may be required to provide additional data. For instance, if you win a contest, you might need to provide more personal data to confirm eligibility and receive the prize. This data collection process may be conducted by us, sponsors, or promotional partners. Please review the privacy policies of these third parties to understand how they use the collected data.

3. Business Transfers: In the event of an acquisition of our company or all our assets, customer data will be one of the transferred assets to the new owner.

4. Protecting Our Platform and Others: We may disclose customer accounts and other personal data when we believe that disclosure is necessary to comply with laws and investigations, enforce our rights or protect the safety of our users or others. This may involve data exchange with other companies and organizations for various reasons, including fraud prevention and minimizing credit risks.

External Links: Our website may occasionally contain links to the sites of our business networks, advertisers, and affiliates. Clicking on such links means you are subject to their privacy policies, and we disclaim any responsibility or liability for these policies. Please review the privacy policies of those sites before providing any personal data or other information.

Data Storage: The data we collect from you may be transferred, stored, or processed by our in-house team to fulfill your requests, process payment details, and provide support services. We will store the data as long as necessary according to this privacy policy or if required by law. We may transfer and store your payment data with our subsidiaries for payment processing and support services.

Protection Standards: We take technical, business, and administrative steps to ensure secure data handling in line with this privacy policy. This includes using encrypted electronic technology to protect data during transmission, implementing external firewalls, and electronic firewall technology on our hosting computers to fend off malicious network attacks. Access to data is restricted to employees, service providers, and agents who need to know the data to perform their duties.

Password and Device Security: It is crucial for you to safeguard your password and the device you use to access our site to prevent unauthorized access. You are solely responsible for keeping your password confidential, such as ensuring you log out after using shared devices.

Secure Data Transmission: Unfortunately, sending data over the internet is not entirely secure. While we make every effort to protect your data, we do not guarantee the security of data sent to our site. You, as the user, bear the sole responsibility for the risks associated with sending any data.

Accessing and Modifying Data: You can access a substantial amount of your account and transaction data on the site for viewing and updating in certain cases. This may include updated data on recent purchase requests, personal identification data (such as name, email, password, correspondence, and personal advertising preferences), and payment settings (including credit card information). You can refuse to receive our marketing messages at any time by adjusting your customer correspondence preferences through the unsubscribe link in email communications. For mobile app shopping, you will need to adjust notification settings in your mobile device's general section.

Cookies: Our system places cookies when you log in to the site to ensure a pleasant, seamless user experience. You can deactivate cookies by adjusting your browser settings. Deactivating cookies may affect how our site operates, and you may not be able to access or use some or all of the site's functions. For instance, performance cookies collect information about your use of the site, allowing us to provide you with targeted and relevant options that enhance your browsing and site usage experience.

Data Retention for Compliance: We may keep a copy of the data for legal compliance purposes, particularly when updating your information, as we retain a copy of the previous data in our records.

Policy Changes: Our business undergoes continuous changes, and as a result, our privacy policy may be affected and require parallel amendments. We will publish the current version of this privacy policy on the website, and it will remain in effect since the date of publication on the website or a date we set as its effective date. We may send periodic reminder messages via email about our notifications and terms, but you should check our website regularly for the latest changes.

Contacting Us: If you have any inquiries about your data on the website, please contact us at info@ellashine.co and provide detailed information about your inquiries. We will respond to and process them accordingly.